FREE Standard Shipping for Orders $100 and up within US and Canada!

Frequently Asked Questions

I have compiled a list of frequently asked questions for your convenience. If you have any other questions, please do not hesitate to email me at grace@gracecheungschulman.com.

 

How do I shop for photo prints?

On the page of the image you are interested in, choose (1) Medium, (2) Size, then (3) Style. If you have chosen Framed Prints under Style, another window will open up for you to choose (4) Frame.

How do I choose print size?

Print sizes and dimensions for each image on offer have been chosen by me specifically appropriate for the image. It is however important to choose the size to suit the space where it will be hung. Remember, if you choose frame and mat for your print, the resulting size will be larger. To choose a picture size to hang on the wall of you living space, click on Wall Preview to estimate the size of photo to order. See the point below about Wall Preview.

What is Medium? How do I choose?

Medium is the surface that the photo will be printed on. We have a large selection of paper, canvas wrap, and metal print. Move your cursor over the medium of your choose, then click on the “?” Icon to read more details about it. These choices vary between very glossy like metal prints with prints that look very sharp, or textured as printed on canvas with the look of an oil painting. My printing house Bay Photo Lab offers a large variety of media. But I have narrowed down the selection to those that would fit the subject matter and style of the photo. But if you like to have something other than I have listed, you can always contact me to discuss your preference.

What are Styles?

Styles are the print finish. You can choose between just the print, with mat only, with frame (with or without mat), and “Standout.” Click on the “?” Icon to read more details about it. If you choose Framed Prints, another set of options (4) Frame would be opened for you to choose. Frames will come with acrylic that is 98% UV resistant.

What is Wall Preview?

On the image detail page, we have a tool called Wall Preview. Use that to visualize what your choose of image, size, and style will look like. Choose the setting such as living room, dining room or office. You can also choose the color of your wall and decor. It is a useful place to see what the medium, size, style, and frame you have chosen look like.

What company do you use for your photo prints?

My photo prints are printed at Bay Photo Lab just outside Santa Cruz, California, which has over 40 years of innovative professional photographic printing and photo finishing services. They are well known for their outstanding quality printing and wide range of products, and for their dedication to being on the leading edge of digital technologies. It also received the Green Certified Business Award “for exceeding environmental regulatory requirements, preventing pollution, and conserving national resources.”

How will the photo prints be delivered?

My photo print products will be printed at Bay Photo Lab, packaged, and shipped directly from their lab and two regional delivery centers to my customers in the United States and around the world via UPS, FedEx, or US Mail delivery services.

What is your shipping policy?

I offer FREE standard shipping for photo print orders of $100 and up for destinations within the US and Canada. We also offer 2-day shipping, overnight, and international shipping. Shipping cost will be shown at checkout.

What is your return policy?

I take great pride in my artworks, and the printing service I use, Bay Photo Lab, is a high quality professional printing company. I do not accept returns. However, I do want you to be completely happy with your investment in my art. If you are not sure about the size, medium, or style that would suit your home or office, please contact me by email at grace@gracecheungschulman.com to discuss it before you place your order.

In the event that the product has been damaged during shipping, please let me know by email at within 7 days of receipt. I'll arrange for a new print to be shipped to you at no additional cost.

Which form of payments do you accept?

We accept all major credit cards including VISA, MasterCard, American Express, Discover, UCB, and UnionPay.

Do you have other medium and frame choices I do not see on the webpage?

Bay Photo Lab offers a very wide selection of choices. But in order to make it less confusing for my customers to choose, I have narrowed down the list of offering to what I see as best suited to each individual image. If you like to discuss these choices before placing your order, please feel free to contact me at grace@gracecheungshulman.com.

How do I keep up with your new works?

Please sign up here to my Newsletter here to receive news of new releases and special offers.

How do I save an individual image as my favorite or tell my friends about it?

On the right bottom of the image, under Wall Preview, you can use the two button Save to Favorites and Email a Friend to do so.

What is your privacy policy?

When you come to my website, I asked you to approve the use of cookies. This is simply to give you a more pleasant  shopping experience. Cookies let my site remember what you have viewed, and allow you to save some of the images as your favorites so that you can return to them later.

I asked for your email address so that I can send you my newsletter and keep you up to date with my new releases and special discount offers. But you can opt-out at any time by using the unsubscribe button on the newsletter or email me at grace@gracecheungschulman.com.

I do not collect, sell, or use any personal data other than what would be relevant to sending you the newsletter and other marketing communications.

1c crunched snajej

Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

2b crunched ctmrym

Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

I take great pride in my artworks, and the printing service I use, Bay Photo Lab, is a high quality professional printing company. I do not accept returns. However, I do want you to be completely happy with your investment in my art. If you are not sure about the size, medium, or style that would suit your home or office, please contact me by email at grace@gracecheungschulman.com to discuss it before you place your order. In the event that the product has been damaged during shipping, please let me know by email within 7 days of receipt. I'll arrange for a new print to be shipped to you at no additional cost.

3c crunched udpkob

Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

Cart

Your cart is currently empty.

Saved Successfully.

This is only visible to you because you are logged in and are authorized to manage this website. This message is not visible to other website visitors.

×

Import From Instagram

Click on any Image to continue

Create a New Favorite List

×
Name

×

Manage Favorites

Below, select which favorite lists you would like to save this product into.

Newsletter Sign-Up

Newsletter Sign-up

Learn more about Grace's new releases and special offer!

SAVE 20% ON YOUR FIRST ORDER!

Enter your email below and we'll email you a 20% OFF Coupon right now!

= required

This offer is valid for 3 days and for NEW CUSTOMERS only!

We hate SPAM and will protect your email address.